What we offer:
- · £30,000+ KPI bonus and commission
- · 40 hours per week 10-6/ 11-7 shifts
- · Free gym membership
- · Industry-leading staff discount
- · Employee Assistance Programme.
- · Regular incentives including trips abroad.
- · Annual company parties.
Our values:
We care about people. We own our actions. We are open in our thoughts. We are skilled at hospitality. We are the party starters.
About you:
As the Senior Sales & Reservations Executive, you will be a key player in supporting the Head of Sales to lead the reservations team. You’ll be responsible for maximising revenue by focusing on converting enquiries to confirmed reservations, driving covers, and exceeding targets through proactive sales You should have excellent verbal and communication skills, as you’ll be managing all guest communication via email and phone. You'll be working from our Head Office on Tottenham Court Road 5 days a week.
Main Responsibilities:
- Respond to all guest enquiries in a timely and professional manner, escalating any unresolved issues to the Head of Sales or Operations Team.
- Manage all booking enquiries from various channels, including Design My Night/Collins, phone, email, social media, promptly processing authentications and deposits.
- Maintain accurate booking diaries and floorplans and ensure clear, timely communication of booking details, guest requests, and any last-minute changes to venue staff and management.
- Utilise end-of-night (EON) reports to reconcile bookings, amend discrepancies, and process refunds within the booking system (Design My Night/DMN).
- Address and log all lost property enquiries.
- Develop and maintain comprehensive knowledge of our venues and offerings to provide accurate and helpful assistance to guests.
- Maximise revenue and enhance guest satisfaction by proactively upselling venue facilities and pre-paid drinks packages.
- Communicate relevant information effectively with colleagues within the department, venue staff, and management.
- Contribute to the development and improvement of our reservations processes to drive increased bookings.
- Fulfill any other reasonable requests as directed by management.
Key Requirements:
- Passionate about Simmons Bars and committed to delivering a memorable guest experience.
- Proven experience in a similar role within the hospitality industry.
- Experience with Collins CRM system is highly desirable.
- Target-oriented with a proven track record of exceeding sales goals and monetary targets.
- Excellent organisational and time-management skills.
- Strong interpersonal and communication skills.
- Ability to remain calm, focused, and effective under pressure.
- Excellent command of spoken and written English to provide a professional and personable service.
- Exceptional attention to detail and a desire for continuous learning and development within the business.